Refund & Return Policy
Effective Date: 3. March. 2025

At PRINTUNING KFT. (“we,” “us,” “our”), we strive to ensure your complete satisfaction with every purchase. This Refund & Return Policy outlines the terms and conditions for returns, exchanges, and refunds. Please read this policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.


1. Eligibility for Returns and Refunds
We accept returns, exchanges, and refunds under the following conditions:
* Damaged or Defective Items: If your item arrives damaged or defective.
* Incorrect Orders: If you receive the wrong item or size.
* Customer Dissatisfaction: If you are unsatisfied with your purchase (subject to conditions).

Requirements:
* Items must be returned within 30 days of the delivery date.
* Items must be unused, in their original condition, and in the original packaging.
* Proof of purchase (order number or receipt) is required.


2. Return Process
To initiate a return or exchange, follow these steps:

Contact Customer Support:
* Email us at info@printuning.com or message us through the website platform.
* Provide your order number, a description of the issue, and photos (if applicable).

Receive Return Instructions:
* Our team will review your request and provide return instructions, including the return address.

Ship the Item:
* Package the item securely in its original packaging.
* Include the original invoice or a copy of your order confirmation.
* Ship the item to the provided address using a trackable shipping method.


3. Refund Process
Once we receive and inspect your returned item, we will process your refund as follows:
* Timeframe: Refunds are processed within 5-7 business days after receiving the returned item.
* Method: Refunds are issued to the original payment method. If this is not possible, store credit will be provided.
* Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).


4. Exchanges
We offer exchanges for items of equal value under the following conditions:
* The item must meet the eligibility criteria outlined in Section 1.
* Exchanges are subject to product availability.
* Customers are responsible for return shipping costs unless the exchange is due to our error.
* To request an exchange, follow the return process outlined in Section 2 and specify the desired replacement item.


5. Non-Returnable Items
The following items are not eligible for returns or refunds:
* Customized or personalized products (e.g., items with custom designs, names, or logos).
* Items that have been used, washed, or damaged after delivery.
* Final sale items (clearly marked as non-returnable at the time of purchase).


6. Shipping Costs
* Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or damaged item).
* Original Shipping Fees: These are non-refundable unless the return is due to our error.


7. Damaged or Defective Items
If your item arrives damaged or defective, follow these steps:

Report the Issue:
* Contact us within 7 days of delivery at info@printuning.com
* Provide your order number, photos of the damaged/defective item, and a description of the issue.

Resolution:
* We will review your claim and provide instructions for returning the item.

Once confirmed, we will offer a replacement or full refund, including return shipping costs.


8. Customer Support
For assistance with returns, exchanges, or refunds, contact us at:
* Email: info@printuning.com
* Shopify Platform: Use the messaging feature on your order page.
* Social Media: Reach out to us on [Facebook/Instagram/TikTok] for general inquiries, but official requests must be submitted through website or email.


9. Social Media Integration
While we are active on Facebook, Instagram, and TikTok for marketing and customer engagement, all official return, exchange, and refund requests must be submitted through the Shopify platform or our designated customer support email. Social media messages will not be considered official requests.


10. Policy Updates
We may update this Refund & Return Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. Customers will be notified of significant changes via email or a notice on our website.


11. Contact Us
If you have questions about this policy or need assistance, please contact us at:

PRINTUNING KFT.
Email: info@printuning.com
Address: Rakotczi utca 28., 4127 Nagykereki, Magyarorszag

Thank you for choosing PRINTUNING KFT. We are committed to providing high-quality products and excellent customer service.

This Refund & Return Policy is governed by the laws of Hungary.